Steven R Ouellette

 

Objective

 

To provide senior level Information support in software, hardware, and solutions with a high degree of communication and interpersonal skills.

 

Technical Skills

 

Active directory, MS office, MS Outlook, (2010, 2007) MS Word,(2010, 2007) MS Excel,(2010, 2007) MS PowerPoint(2010, 2007), DOS, Windows, Vista, XP, Windows 7, Java (install) ServiceNow Ticketing system, Altiris Ticketing system and deployment console, Internet Explorer 7, 8, 9, 10, 11 and Windows 8 and Windows 8.1 upgrade

 

Professional Experience

IntelliNet Corp., Cleveland, OH. Oct ‘02 – May 31 2015           

Desktop Analyst: Client Sites: Medical Mutual of Ohio & Applied Industrial Technologies (on site)      

·               Assigned to Medical Mutual of Ohio as desktop analyst and assigned to Applied Industrial Technology

·               As a desktop analyst answered the phones and walked clients through their issue

·               At Medical Mutual of Ohio went to the user’s desk and walked them through the issue

·               Received and replaced equipment as necessary

·               Assigned to the Network Operations Center monitoring corporate networks (I.E. Citibank, Parker Hannifin, Applied Industrial Technologies, Medical Mutual of Ohio, Swagelok and others)

·               Communicated with clients to report any incidents of abnormal activity on their network

·               Received and resolved Incident reports

·               Entered trouble tickets into the system and escalated to level 2, or 3 if necessary

·               Worked during the transition of the ticketing system as it evolved from Altiris Help Desk to ITSM (SAP module)

 

Corvallis Clinic, Corvallis, OR Nov ‘98-Sep ‘01

PC Tech II/Support Technician

 

•Received, inventoried and configured the hardware and software on all the Clinic computer

•             At Corvallis Clinic went to the user’s desk and walked them through the issue

•Installed proprietary programs designed for the Clinic Staff, Doctors, Nurse, and other personnel

•Replaced/added new peripherals, speakers, printers, sound cards

•Trouble Shoot and report solution to MIS Help Desk

•Uploaded/downloaded images to computer using Symantec ghost 7.0

•Collaborated with team members on new installations ensuring all wiring and Equipment is ready for installation

•Each workstation tested on workbench and again once installed tested each computer for network connection and software functioned correctly

•Software used MS office suite, Print Shop Pro, Symantec Ghost, Drive Copy and PQ Magic

 

 

 

 

 

 

Express Personnel Services, Corvallis, OR Apr ‘97 – Nov ‘98

Consultant - PC Tech Assistant

 

•Contracted to the Corvallis Clinic as their PC Tech Assistant/PC Support Specialist

•             At Corvallis Clinic went to the user’s desk and walked them through the issue

•Installed and maintained hardware and software for installation within the Clinic and Remote sites

•Assisted in Cat 5 cable installations throughout the Clinic

•Maintained Inventory

•Received and Resolved Incident reports

•Assisted in training new clients on their systems to ensure proper knowledge of software operations and proper shutdown procedures of software and their systems

 

TSS, Rockville, MDJune ‘96 – Mar ‘97

Lead Satellite Technician

•Installed 2 meter satellite dishes, csu/dsu equipment for corporate businesses (I.E. Rite Aid, Exxon, Shell and US Bank).

•At TSS ran cable inside the building and on the roof to the 2 meter satellite dishes and the csu/dsu equipment

•Ensured cable runs and drops we installed correctly and neatly

•Received call incidents for troubleshooting and repairs as necessary, also for DE-installs of satellites and equipment

•Responsible as Lead Technician for proper connectivity, complete clean installation, cable management and cleanup of any debris or materials from site

 

Dependant of wife at, Naval Bases, Italy & Japan Jun ‘91 – May ‘96

Leading Radioman/Petty Officer in charge/Dept.

U.S. NavyJun ‘71 – Jun ‘91

•AS Leading Radioman and Petty Officer in Charge of the Dept.

•Delegated tasks throughout the department.

•Ensured communications between Ship, Shore and World Wide were Secure and complete.  Accomplished via a Communications Plan.

•Assisted in handling and destruction of Top Secret Material.

•Instrumental in troubleshooting circuits, and systems (satellite, computer and radio wave).

•Instructed subordinates in the new technology of the time and setup of naval communications. Instrumental in fabricating a device to send and receive shipboard messages. Cutting processing time down by 50%. Received a Commendation award for this endeavor

•AS Leading Radioman and Petty Officer in Charge of the Dept. There was plenty of well dones from the chief, division officer and captain of the ship, received accommodations and good conduct ribbons

•Honorably discharged June 1991

 

 

 

 

Education

 

•Jan 1992 – Apr 1992 Interactive Learning Center, Atlanta, GA.

•US Naval Instructor School 1985.

•Graduated from Enfield High School 1971.

 

Certifications

 

•Certified US Naval Instructor

•Instructed Radioman “A” school Dec 1985 – Feb 1989

•Developed new courses in instruction for new student to better understand the ever changing Naval Communications Systems and Top Secret Materials and Cryptographic Equipment. 

•Microsoft MCP

•Microsoft MCTS

 

Affiliations

 

•Apr 1997 – Apr 1999 Brotherhood of the Eagles

 

Skills

 

•Help Desk Support including various ticketing systems

•Troubleshooting

•Microsoft Office Suite

•Adobe Acrobat Reader

•Desktop Analyst